Frequently Asked Questions

Will the changeover to ServiceMaster Of Calgary be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster Of Calgary will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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F.L.

When committments are made, they are followed through with and done well.


T.M.

There are a few things that stand out and exceptional. The reminder phone calls that they are coming in and what service they are doing are very helpful, as is the follow up call to see if we have any issues. Having the ability to have someone come in and do a spot clean for those coffee spills is definitely a value-added service.


G.J.

Team is well versed in specific materials like flooring, fabric etc. and how best to clean them. Team is professional and looks after their customers.


S.M.

Prompt and courteous service - AND quality work.


I.K.

The service is consistently great.


W.V.

Honest Always checking to see if service was completed / acceptable Satisfaction guaranteed.


Chris Boucher

I like that they follow up every service the next day to ensure that I was happy with the work. On the very rare occasions (once) that it wasn't, my sales rep was in the office that morning to see it for himself and had it redone that night. Doing good work is important however sometimes things happen that aren't perfect but if those things are dealt with promptly that to me makes an already great company even better.


G.C.

Prompt. Availability.


Lisa Novogrudsky

Number one: the friendly service from every single employee. The work is great quality. I appreciate the excellent and free spot clean when someone has an accident, like the time I got permanent marker right on our light green couches at reception. That was particularly appreciated.


Ahmed Twakkal

ServiceMaster provides excellent service in a timely manner. The representatives are always checking in and keeping in touch to make certain that the work was completed properly and that there were no issues. I would highly recommend ServiceMaster for your carpet cleaning needs.


J.E.

The service is thorough and we can manage the service how we would like it


J.N.

They do a great job


Linda Matheson

We have been using ServiceMaster for at least 4 years and are pleased with the service. The company is dependable and the work is done well. Any issues are dealt with immediately. They also follow up to confirm their service meets our expectations. If we need anything special done, they respond quickly. I would not hesitate to recommend them.


B.B.

We are notified when the work will be done and completed!


P.C.

Reliable and very professional.


A.G.

Excellent service.


L.S.B.

Work is good quality, staff are professional and you are flexible to accommodate additional / special requests


E.W.

While we are very new into our contract with ServiceMaster, I have utilized your services in the past and you have always proven to have outstanding customer service and great results. Essentially, what makes you shine in my eyes is that I don't have to worry about anything --- it will all get done timely and with great results.


R.O.

Costumer service is great.


L.M.C.

You have a schedule, you follow the schedule. You do the work, you do the work well. If we have a spill, you suck it up. After every event, you ask "how'd we do?". Can't ask for more than that.