Privacy

Effective Date: This Policy was last updated on March 25, 2015.

We Respect Your Privacy

ServiceMaster of Canada respects your privacy, and is fully accountable to you, our valued client. For your protection, we have appointed a Privacy Officer whose role will be to ensure our organization's compliance with the criteria set out by the Privacy Code. Please read on for details about our privacy policy:

Before we collect your personal information, we will advise you of the purpose of collecting this information. We will collect only the personal information necessary for our stated purposes, and collect it by fair and lawful means.

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to their laws. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to maintain the protection of the personal information.

We will ensure we receive your consent to gather personal information when required.

We will not use or disclose personal information for purposes other than those, for which it was collected, except with your consent or as required by law. We will retain information only as long as necessary.

We will strive to keep personal information as accurate, complete and up-to-date as is necessary, and protect it by security safeguards appropriate to the sensitivity of the information. We are also committed to protecting your online privacy.

We use any information we collect about you online to provide a personalized service experience. We may use your contact information to send you information about our Company, promotional materials and information from our partners.

This site contains links to other ServiceMaster sites. ServiceMaster of Canada is not responsible for the privacy practices or the content of such websites. We will not pass your information along to the linked site unless by doing so we can better assist you in providing the service you seek. We cannot protect your information if you provide it to one of the sites we are linked to.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the ServiceMaster of Canada website.

What about "cookies"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without accepting cookies, you can still use most of the features throughout the ServiceMaster of Canada website.

Will ServiceMaster disclose the information it collects to outside parties?

ServiceMaster does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by e-mailing us at awinterburn@smclean.com. (If you use more than one e-mail address to communicate with us, send this message from each e-mail account you use.) Also, ServiceMaster of Canada may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personal identifying information.

Your consent

By using our website, you consent to the collection and use of this information by ServiceMaster of Canada. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

F.L.

When committments are made, they are followed through with and done well.


T.M.

There are a few things that stand out and exceptional. The reminder phone calls that they are coming in and what service they are doing are very helpful, as is the follow up call to see if we have any issues. Having the ability to have someone come in and do a spot clean for those coffee spills is definitely a value-added service.


G.J.

Team is well versed in specific materials like flooring, fabric etc. and how best to clean them. Team is professional and looks after their customers.


S.M.

Prompt and courteous service - AND quality work.


I.K.

The service is consistently great.


W.V.

Honest Always checking to see if service was completed / acceptable Satisfaction guaranteed.


Chris Boucher

I like that they follow up every service the next day to ensure that I was happy with the work. On the very rare occasions (once) that it wasn't, my sales rep was in the office that morning to see it for himself and had it redone that night. Doing good work is important however sometimes things happen that aren't perfect but if those things are dealt with promptly that to me makes an already great company even better.


G.C.

Prompt. Availability.


Lisa Novogrudsky

Number one: the friendly service from every single employee. The work is great quality. I appreciate the excellent and free spot clean when someone has an accident, like the time I got permanent marker right on our light green couches at reception. That was particularly appreciated.


Ahmed Twakkal

ServiceMaster provides excellent service in a timely manner. The representatives are always checking in and keeping in touch to make certain that the work was completed properly and that there were no issues. I would highly recommend ServiceMaster for your carpet cleaning needs.


J.E.

The service is thorough and we can manage the service how we would like it


J.N.

They do a great job


Linda Matheson

We have been using ServiceMaster for at least 4 years and are pleased with the service. The company is dependable and the work is done well. Any issues are dealt with immediately. They also follow up to confirm their service meets our expectations. If we need anything special done, they respond quickly. I would not hesitate to recommend them.


B.B.

We are notified when the work will be done and completed!


P.C.

Reliable and very professional.


A.G.

Excellent service.


L.S.B.

Work is good quality, staff are professional and you are flexible to accommodate additional / special requests


E.W.

While we are very new into our contract with ServiceMaster, I have utilized your services in the past and you have always proven to have outstanding customer service and great results. Essentially, what makes you shine in my eyes is that I don't have to worry about anything --- it will all get done timely and with great results.


R.O.

Costumer service is great.


L.M.C.

You have a schedule, you follow the schedule. You do the work, you do the work well. If we have a spill, you suck it up. After every event, you ask "how'd we do?". Can't ask for more than that.